Last updated: January 2026
This policy explains when entry fees are and are not refundable. By entering a competition on this website you accept the terms set out below and in our Terms & Conditions.
Once you have answered the skill-based question and completed checkout, your entry fee is non-refundable. Except where otherwise stated, entry fees are non-refundable, including where you later discover that you are ineligible, the eligibility criteria change, or you are disqualified. This applies regardless of whether your answer was correct or whether you go on to win.
Late entries will not be accepted and no refund will be issued for them. It is your responsibility to ensure your entry is submitted before the advertised closing date of the relevant competition.
We may suspend, cancel, modify, or void a competition if circumstances beyond our reasonable control make this necessary. If a competition is cancelled in full before the draw takes place, entry fees will be refunded to the original payment method, normally within 14 business days of the cancellation.
Fraudulent activity, hacking, tampering with the website, misuse of system code, or deceptive conduct may result in cancellation of all of your entries, refusal of any refund, and exclusion from future competitions.
Prizes are non-transferable and non-refundable. Where necessary, we may substitute a prize with an alternative of equal or greater value.
Free postal entries carry no fee, and therefore no refund applies to them. See our Postal Entry Route page for how to enter free of charge.
If you believe you are entitled to a refund, contact us at contact@hollycompetition.com with your order details and we will respond as soon as possible.